Cancellation Policy
Order Cancellation
We understand that you may need to change or cancel your order. Please review our cancellation policy below.
Before Your Order Is Processed
Orders may be cancelled without any cancellation fee if the request is received before the order has been processed or dispatched.
To request a cancellation, please contact our customer support as soon as possible with your order number. We will confirm whether your order is still eligible for cancellation.
After Your Order Has Been Dispatched
Once an order has been dispatched, it cannot be cancelled. If you no longer wish to keep the item, you may be eligible to return it in accordance with our Return and Refund Policy, if applicable.
Custom or Personalized Products
Orders for customized, personalized, made-to-order, or specially requested products cannot be cancelled once production has begun.
Refunds for Cancelled Orders
If your cancellation request is approved, any payment received will be refunded using the original payment method. Refunds are typically processed within 7–10 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, no refund is required if no payment has been collected.
How to Request a Cancellation
To cancel an order, please contact us through one of the following methods:
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Email: [Your Support Email]
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Phone/WhatsApp: [Your Contact Number]
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Contact Form: [Link to Contact Page]
Please include:
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Your order number
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Your full name
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The reason for cancellation (optional)
We will review your request and inform you of the status as soon as possible.
Right to Refuse Cancellation
We reserve the right to refuse cancellation requests if:
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The order has already been packed or dispatched.
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The product is customized or made to order.
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The cancellation request does not comply with this policy.